Hello I have been having issues with Lovense and I have connected support so many times and its the same questions and trouble shooting. I explain it all to them in the first message and the end result is the same. They stop responding. I use the Cam Extension for Chrome I will be streaming and then I may set my room up in a password stream then the viewer can not enter, or it says wrong password, or they may even be in my password room and it tells them they its still public. Then I will connect back to public and back in to password then it may work. I will log out and do all. Another issue is I wont even know that my stream is letting viewers in and out, I wont see any chat updates and then usually I know something is wrong. I normally will set a password and take it off and my lovense will go back to the last tip i received and it wont even be disconnected. Its really hard to explain because it will just happen out of nowhere and then it continues to happen for the rest of the stream. I have used other computers, programs. everything you can think of. I have made other accounts and everything there is to do. Any ideas of what is going on?
I'm really sorry to hear you've been dealing with this for so long — and especially frustrating that support hasn't followed up properly. That's not the experience we want you to have. Since you've already done a lot of troubleshooting on your end, please reach out directly to [email protected] with your details and we'll make sure this gets escalated to the right person on the dev team. They'll be able to look into your specific setup and help get this sorted out.