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#Tech help Lush has been disabled
Hello anyone got this issue before? I got a message that my lush is disabled, and to contact support. I did contact, but i didn't got any explanation i am really curious what is happening.

Thank you🙏
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9 replies
Sissylucylove
Level 13
10 months ago
"lush has been disabled"? this is new! 🤔

Never had this happened to me but please keep us updated in case this is going to happen to any of us!😱
3
Annita
replied to Sissylucylove:
10 months ago
Hello,
I didn't found out exactly what happened, i attached a screen shot with the message, the support resolution needed the papers from Lush, i don't have them, not even the box, got it from 3-rd party a long time ago, so the problem won't be fixed, i just ordered a new one, directly from lovense.
As an pice of advice keep a photo of the receipt if is 3-rd party order.

This is very inconvenient was the only lush that i owned and my camming was most about the lush, but hopefully the order will get at me fast.

I wish your lush will live forever 🤞
1
Lorum
Moderator replied to Annita:
10 months ago
Are you sure that it was a REAL Lovense Lush or was it some fake?
1
Annita
replied to Lorum:
10 months ago
Yes, at least i think so, how else would work with all the lovense app and everything without an issue until now. I saw some "wannabe" in various sites but the appearance isn't as 1 to 1, mine looks like the first lush, the material is high quality, if is to be a dupe i think i should have gotten issues to connect to apps and it's longevity.
Roger
Admin
Level 21
10 months ago
hey, Annita,I am from Lovense,I could help you with this issue,could you check my PM.
3
Annita
replied to Roger:
10 months ago
Hello there, i can't see any PM, I am new here, i am looking maybe in a wrong place?

I am glad to get it resurrected, but the support said that they can't help me since i don't have the papers for it anymore.
1
Roger
Admin replied to Annita:
10 months ago
you could check here
toto
replied to Roger:
3 months ago
Hi, I also have the same problem. please help me! Thank you!
toto
Level 2
3 months ago
I also have the same problem, how did you solve it? Thank you!
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