Lovense not responding to tip request in Windows 7

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Toni11

Level 3

1 week ago

#Lovense Lovense not responding to tip request in Windows 7

Tried everything, connecting by phone using connect app, and directly via PC using dongle. All looks right and connected. Tip request visually works, BUT toy doesn't respond.

Anyone know why? Is this down to a Win 7 issue??

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5 replies

Eva LOVENSE

Moderator

Level 19

7 days ago

Apparently, the problem is not in Windows 7 (although it is already old, but it should work basic), but in a connection conflict.

Here's what happens most often (and this is confirmed by reviews in the app stores) :

1. Two competing apps. If the toy is connected to a phone (via Lovense Remote) and a PC (via Dongle) at the same time, they start to "quarrel". Use one thing for the stream. The best of all is the official Lovense Connect PC app (it works through Dongle). Make sure that the toy is turned off on your phone.
2. Virtual networks and VPNs. Windows 7 often "hangs up" unnecessary network protocols. Turn off all VPNs, check the network settings to see if there are any extra virtual adapters there — they jam the signal to the toy.

Short instructions:
- Close the app on your phone.
- Download Lovense Connect (not Remote) to your PC.
- In Device Manager, disable the laptop's built-in Bluetooth (if you use an external dongle).
- Restart the streamer software.

If the test type works, then there is a connection. So, the trouble is that the signal is intercepted by another application or background program.

Toni11

replied to Eva LOVENSE:

6 days ago

Thank you, however I have tried both ways independently as you suggested - and spent hours with Copilot trying to work it out. Best answer so far is that "Webview2 Runtime" is not installed and the Win 7 version of this is no longer available, hence breaking the final part of the chain. This is just on my desktop, not the more recent laptop which does work.

Eva LOVENSE

Moderator replied to Toni11:

2 days ago

Thanks for the clarification! You're absolutely right — Webview2 does often become the "weak link" on Windows 7.
Microsoft has officially discontinued support for Webview2 on Windows 7 (and 8.1) since the beginning of 2024. This means that new versions of Lovense Connect and other modern applications that use Webview2 for interface rendering or communication simply cannot work correctly on the old system.
Short summary:
- The problem cannot be fixed on Windows 7 — the missing components are no longer updated.
- The only working solution is to use a laptop (which works) or upgrade the desktop to Windows 10/11.

You did an excellent diagnosis yourself, it's a pity that the answer is so sad.

Toni11

replied to Eva LOVENSE:

2 days ago

Maybe Lovense could produce a piece of software that would bridge the gap! Thanks anyway.

Toni11

replied to Eva LOVENSE:

2 days ago

could lovense create a software fix...?!