New Edge 2 error' disabled device

Back

CharlotteAshton

Level 3

10 months ago

#Lovense New Edge 2 error' disabled device

My new Lovense gives this error: The Toy has been disabled. Please Contact our customer service! Edge 2.. then a long serial# or something.

This is HORRID. These are not inexpensive. I emailed support three days ago and have not heard ANYTHING. Lovense please contact me!

Save

2 replies

Daryl.Rose

Moderator

Level 80

10 months ago

They are usually pretty responsive, please email them again

Sophia991

Level 10

2 days ago

Sorry to hear about the trouble with your Edge 2. That "disabled device" error can sometimes appear due to a firmware or activation issue. I would suggest reaching out to the support team again at [email protected] and include your device serial number — they should be able to help get it sorted. We will also flag this on our end to make sure it gets attention.